Privacy Policy

This privacy policy explains how BlueSky Removals & Storage handles personal information when you visit www.blueskyremovals.co.uk, request a quote or use our removal and storage services. BlueSky Removals & Storage is responsible for the personal information it collects for these purposes.

You can contact us about your personal information at hello@blueskyremovals.co.uk or on 0208 089 6058. Our correspondence address is 142 Cromwell Rd, London SW7 4EF.

When you request a quote we collect the details you provide. These can include your name, telephone number, email address, moving-from and moving-to postcodes or addresses, property size, preferred moving date and whether you need packing services. We also record the page from which your enquiry was submitted, when it was received and its delivery status.

If you contact us or arrange a move we may also handle correspondence, booking details and information about the services you require. Please only send information that is needed for your enquiry. If you provide another person's details, make sure you have a lawful reason to share them and let them know about this policy.

Website hosting and security services may process technical information such as IP addresses, browser information, access times and error records to deliver and protect the website. Staff signing in to our private enquiries page have account and session information processed to verify their access.

We use your enquiry details to respond to you, understand your move, prepare a quote and arrange the services you request. We also use relevant records to manage bookings, deal with questions or complaints and maintain our business records.

Under UK data protection law our lawful basis for preparing a quote at your request and providing agreed services is taking steps before entering into a contract or performing that contract. Our legitimate interests include managing enquiries, protecting the website and resolving disputes, provided those interests do not override your rights. We rely on legal obligations where we must keep or disclose information by law.

Where consent is required for an optional use, including certain marketing activities or non-essential cookies, we must obtain it separately. Submitting a quote request is not consent to unrelated marketing. You can withdraw consent at any time without affecting processing that was lawful before withdrawal.

Quote enquiries are stored in our restricted-access enquiries system and forwarded to the service used to receive and manage our leads. Our authorised staff and service providers process relevant information to handle your request.

Providers involved in website hosting, data storage, enquiry delivery and communications may process information on our behalf. We may also disclose relevant information to professional advisers, insurers or public authorities where necessary to handle a claim, protect legal rights or meet a legal obligation.

If you need details of the providers involved in handling your enquiry, please contact us using the details above.

Some technology providers may process personal information outside the UK. Where this happens, applicable data protection requirements must be met through an adequacy decision or other appropriate safeguards, such as approved contractual protections. Contact us for information about any international transfers relevant to your enquiry and the safeguards that apply.

The length of time information is needed depends on whether your enquiry leads to a booking, the services provided and any legal or claims-related requirements. Information should be retained only for as long as necessary for those purposes, then deleted or anonymised. You can contact us to ask about the retention period that applies to your records or to request erasure where you have that right.

Our enquiries page requires staff sign-in and access to stored quote enquiries is restricted. We use technical and organisational measures appropriate to the information we handle. No website or method of transmission can be guaranteed completely secure. Please do not include payment card details or other unnecessary sensitive information in a quote enquiry.

The private staff sign-in uses browser storage to maintain an authenticated session. Hosting and security services may also use cookies or similar technologies needed to provide the website. You can manage cookies and stored website data in your browser settings, although disabling necessary storage may prevent staff sign-in from working.

Location pages include embedded Google Maps and the website loads fonts from Google Fonts. These services receive technical information, including your IP address, when they load. Their handling of that information is also covered by Google's privacy policy. Links to third-party websites take you to services with their own privacy policies.

If optional analytics, advertising or other non-essential cookies are introduced, appropriate information and a consent choice must be provided before those technologies are used where the law requires it.

Depending on the circumstances you can ask to access your personal information, correct inaccurate information, erase it, restrict its use or receive a portable copy. You may also object to processing based on legitimate interests and can object to direct marketing at any time. These rights are subject to the conditions and exemptions in data protection law.

Send requests to hello@blueskyremovals.co.uk. We may need to verify your identity before providing information or making changes. We will normally respond within one month. Where the law allows an extension for a complex request, we will explain the reason and timescale.

This policy may be updated when our services or the way we handle information changes. The latest version will be available on this page. Last updated: 30 October 2026.